The CALEA Standards Review and Interpretation Committee, referred to as the “SRIC” meets in Executive Session just prior to each CALEA conference to work on standards for revision or creation of new ones.  At the CALEA conference, the entire Commission votes to either approve a standard or direct staff to post the standard for client comments.  Deleted language is shown in strikethrough and highlights.  The proposed new language is shown in red font and bold.

Please review the standard and complete the web form by Friday, May 20th, 2022.

81.2.6 (M M M M) (LE1) Calls for Service Information Victim/Witness Calls 

A written directive describes procedures to be followed by communications center personnel in responding to calls for information or services, to include the following: 

  1. judging characteristics of the call to provide the responding personnel with the information to determine whether an emergency or nonemergency response is required; 
  2. informing the caller of the agency's response, including direct law enforcement service and/or referral to other agencies; and 
  3. responding to victim/witness requests for information and/or services to include initial and subsequent requests. 

Commentary 

Communications center personnel are likely to receive calls requesting information or services and may well represent the first contact made with the agency. Written procedures should be available to communications center personnel regarding the proper handling of such calls. (M M M M) (LE1) 

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