Description
Under general supervision, to dispatch public safety personnel and equipment for law and either medical or fire services.

Start an exciting career and become a 9-1-1 Dispatcher with County of Santa Clara's Communications Department. Watch this video to hear from 9-1-1 Dispatchers who work for County of Santa Clara's Dispatch Operations Center:
https://youtu.be/h76m96ituVo

The Communications Dispatcher II is a Peace Officer Standards and Training (POST) position and the classification is the journey-level of the Communication Dispatcher class series. As such, candidates must possess experience in the field of emergency communications dispatch.

Ideal candidates also would possess a current California POST Public Safety Dispatcher Basic Certificate and possession of an Emergency Medical Dispatching EMD certification is also highly desirable.

Candidates must successfully pass a complete background investigation including fingerprints, polygraph, psychological and medical examination. Applicants with a felony conviction and/or a conviction outside of California that would be considered a felony in this state will be disqualified.

Candidates that meet the employment standards, pass the hiring interview and screening processes are eligible to be hired as a Communications Dispatcher II and attend the 11-week Basic Communications Dispatcher Academy training as a trainee. Benefits include medical, dental, and life insurance programs.

A newly appointed Communications Dispatcher II must successfully complete a 12-month probationary period during which they will be required to complete additional training under the supervision of a Training Dispatcher.

COVID-19 Risk Tier – Lower Risk
Typical Tasks
Receives incoming emergency and non-emergency calls and transmits radio traffic in response to complaints and inquiries from other agencies and the public;

Provides Emergency Medical Dispatching, which includes pre-arrival medical instructions;

Evaluates information to determine jurisdiction, personnel and equipment to be dispatched;

Relays information from or to other public safety authorities as required to coordinate the dispatching of services between two or more agencies;

Monitors several public safety frequencies;

Operates a variety of equipment including radio transmitters and receivers, radio consoles, telephone and other communication equipment;

Provides various database searches to obtain information in response to requests from law enforcement personnel;

Records the nature and source of all incoming and outgoing radio messages as required;

Performs miscellaneous clerical work;

Reports the need for radio and other equipment repair;

Maintains knowledge of the cities, highways, main streets, major buildings and geography of Santa Clara County;

May be assigned as a Disaster Service Worker, as required;

And performs other duties as required.