Position Summary
GENERAL SUMMARY: Manages the operation of the 911 Emergency Communications Center (“the Center”), which includes, but is not limited to, law enforcement, fire and ambulance emergency communications systems in Dubuque County; performs related work as required.
DISTINGUISHING FEATURES OF THE CLASS: This is responsible technical and administrative work related to planning, directing and coordinating the operation of the 911 Emergency Communications Center. Work involves responsibility for planning, organizing, assigning and reviewing the work of public safety dispatchers to ensure the efficient and effective operation of the Center. The employee in this class must exercise discretion and independent judgment in directing the administration and operations of the Center. The ideal candidate possesses the ability to follow a management philosophy that is input oriented and values problem solving and the development of partnerships; the ability to work effectively as a member of a team or individually; and the desire to be part of an organization that values service, people, integrity, responsibility, innovation, and teamwork. The work is performed under the administrative direction of the City Manager and is reviewed by the City Manager and the Public Safety Communications Center Committee which is composed of the Dubuque County Sheriff, the City of Dubuque Fire Chief, the City of Dubuque Police Chief, a representative of the other law enforcement agencies within Dubuque County and a representative from the Dubuque County Fire Association.
KNOWLEDGE, SKILLS, AND ABILITIES:
Emergency Communications Industry Operations and Regulations: Extensive knowledge of the day-to-day operations of an emergency communications center or E-911 system; extensive knowledge of Federal Communication Commission rules and regulations governing radio operations; extensive knowledge of the principles and practices of modern emergency communications; extensive knowledge of the rules governing proper usage of state and federal computer terminals.
Computers & Technology: Extensive knowledge of the equipment operations and applications relating to 911 emergency communications center.
Public Safety & Security: Extensive knowledge of the safety requirements related to the activities of the department.
Finance & Budgeting: Knowledge of alternative service level (modified zero based) budgeting systems and performance-based evaluation systems; Knowledge of the methods and techniques of preparing a multi-year capital improvement budget.
Organizational Development: Knowledge of organizational development concepts, techniques, and philosophies.
Customer Service: Ability to provide timely and quality customer service.
Decision Making & Problem Solving: Ability to make decisions recognizing established practices and use resourcefulness and tact in solving problems.
Supervisory Skill: Ability to supervise and coordinate the activities of employees; ability to investigate complaints; ability to plan and organize work for the accomplishment of objectives.
Communication: Ability to prepare clear, concise, and accurate reports, both orally and in writing.
Interpersonal: Ability to establish and maintain effective working relationships with employees, city, state and federal officials, representatives of other agencies and the general public.
Administration & Continuous Improvement: Ability to provide strong administrative leadership to the department, challenging traditional ways of doing things and implement new and innovative ways of accomplishing department objectives.
Project Management: Ability to manage requests for proposals (RFPs), project management, and implementation.
Data Analytics: Ability to analyze data sets and utilize various softwares to develop service improvement recommendations.
Adaptability: Ability to think and act quickly and calmly in emergency situations; skill in the operation of 911 emergency communications equipment and computer applications.
City Values: Demonstrated ability to follow a management philosophy that is input oriented, values problem solving and the development of partnerships; demonstrated ability to work effectively as a member of a team.
Teamwork: Desire to be part of an organization that values service, people, integrity, responsibility, innovation and teamwork.
SPECIAL REQUIREMENTS:
·Ability to obtain and maintain certification in the following areas:
State TeleCommunicator Training or equivalent
National Incident Management Systems NIMS/ICS certifications
Emergency Medical, Emergency Fire and Emergency Police Certifications from the National Academy of Emergency Dispatch.
Emergency Quality Assurance Certifications in EMD, EFD and EPD
State Certification on the Iowa/NCIC System.
CALEA/CPSE accreditation knowledge/experience (compliance reporting and quality control)
Qualifications
MIMIMUM QUALIFICATIONS:
5 years experience in the operation of a 911 emergency communications center or medical emergency or protective services call center, at the supervisory level
Graduation from an accredited college or university with major coursework in Business Administration, Public Administration, Police Science, Criminal Justice, Fire Science or related field;
or any equivalent combination of experience and training which provides the minimum qualifications of the position.
11 West 9th Street
DUBUQUE, IA 52001
Estados Unidos