Standards Titles

CALEA^® Standards for Public Safety Communications Agencies

Below is a comprehensive list of the titles of all 208 Standards that constitute the CALEA^® Public Safety Communications Accreditation Program.

1     Organization

1.1  Organizational Structure

1.1.1  Description of Organization
1.1.2  Organizational Chart
1.1.3  Employee Accountability to One Supervisor
1.1.4  Organizational Component Under One Supervisor
1.1.5  Authority and Responsibility
1.1.6  Supervisory Accountability
1.1.7  Agency Personnel Identification

1.2  General Management and Administration

1.2.1  Risk Management Program
1.2.2  Expectations of Privacy
1.2.3  Administrative Reporting Program
1.2.4  Accountability for Agency Forms
1.2.5  Goals and Objectives
1.2.6  Evaluating Progress of Goals and Objectives
1.2.7  Organizational Placement of Planning and Research
1.2.8  Analytical Reports Distributed
1.2.9  Multiyear Plan
1.2.10  Accreditation Maintenance

1.3  Allocation and Distribution of Personnel

1.3.1  Position Management System
1.3.2  Workload Assessments
1.3.3  Annual Review of Specialized Assignment
1.3.4  Openings for Specialized Assignments

1.4  Organizational Integrity

1.4.1  Agency/Employee Complaints Investigated
1.4.2  Report Directly to CEO
1.4.3  Procedures for Notifying CEO
1.4.4  Time Limit for Investigation
1.4.5  Complainant Informed of Status
1.4.6  Employee Notified of Investigation
1.4.7  Conditions of Investigation
1.4.8  Relieved from Duty
1.4.9  “Conclusion of Fact”
1.4.10  Record of Complaints
1.4.11  Annual Statistical Summary
1.4.12  Procedures on Complaints are Public

2     Direction and Supervision

2.1  Direction

2.1.1  Authority of CEO
2.1.2  Command Protocol
2.1.3  Lawful Order of Superior
2.1.4  Procedures for Intra-Agency Communication
2.1.5  Written Directive System
2.1.6  Dissemination of Directives

2.2  Role, Values, and Authority

2.2.1  Organizational Values
2.2.2  Values Acknowledged
2.2.3  Agency Liability, Report Required
2.2.4  Agency Liability, Report Reviewed
2.2.5  Agency Liability, Report Analysis
2.2.6  Critical Incident Stress
2.2.7 Wellness

2.3  Service Area and Contractual Agreements

2.3.1  Geographical Boundaries Delineated
2.3.2  Concurrent Jurisdiction
2.3.3  Services Provided by Written Agreement

2.4  Fiscal Management and Agency Property

2.4.1  Fiscal Management Authority
2.4.2  Budget and Fiscal Management
2.4.3  Functions Prepare Budget Recommendations
2.4.4  Procedures for Purchases
2.4.5  Accounting System
2.4.6  Cash Funds
2.4.7  Independent Audit
2.4.8  Inventory
2.4.10  Maintaining Agency Property
2.4.11  Authorized Equipment

2.5  Agency Performance Measurement

2.5.1  Agency Performance Measurement Program
2.5.2  Emergency Line Performance Measures Established
2.5.3  Review of Emergency Line Performance Measurements
2.5.4  CEO Notification of Results of Performance Measurements

2.6  Community Involvement and Public Education

2.6.1  Community Involvement Function
2.6.2  Liaison with Community
2.6.3  Annual Community Involvement Report
2.6.5  Survey of Citizen Attitudes
2.6.6.  Public Education Function
2.6.7  News Media, Involvement and Discussion
2.6.8  Accreditation Public Comment

3     Human Resources

3.1  Classification and Delineation of Duties and Responsibilities

3.1.1  Job Analysis
3.1.2  Classification Plan
3.1.3  Role of Agency in Class Specifications
3.1.4  Job Descriptions

3.2  Compensation, Benefits, and Condition of Work

3.2.1  Salary Program
3.2.2  Leave Program
3.2.3  Personnel Program
3.2.4  Support Services Program
3.2.5  Medical Examinations
3.2.6  Off-Duty Employment Conditions

3.3  Collective Bargaining and Contract Management

3.3.1  Agency Role in Collective Bargaining
3.3.2  Labor Agreement, Conditions

3.4  Performance Evaluations

3.4.1  Performance Evaluation System
3.4.2  Annual Evaluation
3.4.3  Employee Consulted
3.4.4. Unsatisfactory Performance
3.4.6  Rater’s Evaluated by Supervisor
3.4.7  Personnel Early Intervention System Established

3.5  Grievance Procedures

3.5.1  Grievance Procedure Established
3.5.2  Coordination of Grievances
3.5.3  Annual Analysis of Grievances

3.6  Disciplinary Procedures

3.6.1  Code of Conduct
3.6.2  Grooming and Appearance Guidelines
3.6.3  Recognizing Employees for Exceptional Performance
3.6.4  Sexual and Unlawful Harassment
3.6.5  Disciplinary System Established
3.6.6  Supervisor Role and Authority in Discipline
3.6.7  Disciplinary Appeal Procedures
3.6.8  Termination Procedures
3.6.9  Maintenance of Disciplinary Actions Records

4     Recruitment, Selection, and Promotion

4.1  Recruitment

4.1.1  Participation in Recruitment Program
4.1.2  Recruiters Knowledgeable in Personnel Matters
4.1.3  Recruitment Plan
4.1.4  Job Announcements
4.1.5  Community Assistance with Job Announcements
4.1.6  Contact with Applicants

4.2  Selection

4.2.1  Selection Process Described
4.2.2  Criteria Job Related
4.2.3  Process Administered in Uniform Manner
4.2.4  Candidate Information
4.2.5  Ineligible Informed in Writing
4.2.6  Records

4.3  Pre-Employment

4.3.1  Background Investigation
4.3.2  Background Investigators Trained
4.3.4  Polygraph Examination
4.3.5  Polygraphers Trained
4.3.6  Polygraph Results
4.3.7  Medical Examination
4.3.8  Psychological Fitness Examination
4.3.10  New Personnel Orientation

4.4  Promotion

4.4.1  Promotion Process, Agency Role
4.4.2  Promotion Process, Identifiable Position
4.4.3  Promotion Process, Procedures Used
4.4.4  Elements Job Related
4.4.5  Promotional Announcement
4.4.6  Criteria and Procedures of Eligibility List
4.4.7  Probationary Period

5     Training

5.1  Administration

5.1.1  Training Committee
5.1.2  Attendance Requirements
5.1.3  Employee Reimbursement
5.1.4  Lesson Plans
5.1.5  Requirements for Trainers
5.1.6  Update Records
5.1.7  Maintain Records

5.2  Training

5.2.1  New Hire Training Program Required
5.2.2  New Hire Training Program Established
5.2.3  Orientation Handbook
5.2.4  Outside Agency Policies and Procedures Training
5.2.5  Evaluation of New Hire Training
5.2.6  Annual Retraining
5.2.7  Shift Training
5.2.8  Remedial Training
5.2.9  Accreditation Training
5.2.10  Specialized Training
5.2.11  Training Officer Requirements
5.2.12  Promotional Training
5.2.13  CALEA Accreditation Manager Training

6     Operations

6.1.  Administration

6.1.2  FCC Requirements
6.1.3  Policies and Procedures Approved
6.1.4  Dissemination of Information
6.1.5  Quality Checks
6.1.6  Disposal of Work Sensitive Documents

6.2  Call Taking

6.2.1  Immediate Access to Communications Center Resources
6.2.2  Immediate Access to Client Agency Resources
6.2.3  Immediately Available Procedures
6.2.4  Obtaining and Recording Information
6.2.5  Misdirected Emergency Calls
6.2.6  Procedures for Emergency Hang Up Calls
6.2.7  Procedures for Handling Difficult Callers
6.2.8  Procedures for Calls from Elderly and Children
6.2.9  Reports by Phone or Mail
6.2.10  Alarm Procedures
6.2.11  First Aid Instruction
6.2.12  Other Than English Speaking Callers
6.2.13  Missing, Lost or Abducted Adults
6.2.14  Missing, Runaway, Abandoned, or Abducted Children

6.3  Communication with Field Units

6.3.1  Radio Communication with Field Units
6.3.2  Call Assignment Criteria
6.3.3  Emergency Messages
6.3.4  Records of Vehicles Removed

6.4  Facilities and Equipment

6.4.1  Security for Communications Center
6.4.2  Evacuation Plan
6.4.3  Alternate Source of Electrical Power
6.4.4  Independent Backup Communications System
6.4.5  Criminal Justice Information Systems
6.4.6  Encoding Communications

6.5  Telephones

6.5.1  Telephone Access
6.5.2  TDD/TTY Access Procedures
6.5.3  Separation of Emergency Calls
6.5.4  Recording and Playback
6.5.5  Alternative Communications Criteria and Procedures
6.5.6 Digital Information

6.6  Radios

6.6.1  Two-Way Radio Capability
6.6.2  Multichannel Radio Equipment
6.6.3  Interoperable Radio Communications Plan

6.7  Records

6.7.1  Records Privacy and Security Precautions
6.7.2  Records Retention Schedule
6.7.3  Collection of Data for Client Agencies
6.7.4  Requirements for Reporting Incidents
6.7.5  Recording Category Requirements
6.7.6  Case Numbering System

6.8  Computer Systems

6.8.1  Copyright Use
6.8.2  Computer Viruses
6.8.3  Unauthorized Manipulation of Files
6.8.4  Computer Use, Policies and Procedures
6.8.5  Security System
6.8.6  Computer Backup
6.8.7  Records or Informational System Password Access
6.8.8  Electronic Data Storage

7      Critical Incidents, Special Operations, and Homeland Security

7.1  Emergency Operations

7.1.1  Position for Planning Response to Critical Incidents at Center
7.1.2  Emergency Operations Plan (EOP)
7.1.3  After Action Report
7.1.4  Operational Readiness
7.1.5  Annual Training
7.1.6  Accessibility of Plans

7.2  Special Events and Tactical Operations

7.2.1  Special Events Plan
7.2.2  Tactical Dispatch Selection Criteria

7.3  Homeland Security

7.3.1  Liaison for Exchange of Terrorism Information